Agus Suhendar
Resume Agus Suhendar ( Bagus )
Front Office Supervisor
FDA Supervisor
Duty Manager
36 years old
Driving License
Bandung (40613) Indonesia
Unemployed
Available
Fast Learner, Hard worker and Easy going
Front Office Supervisor ( Duty Manager Action )
Aston Anyer Beach Hotel
2015
to 2016
- Check and Follow Up hand over from previous shift ( Log Book )
- Check Morning Flash Report ( DRR, Competitor and Revinate )
- Double check all Expected arrival yesterday OR in house guest, ensures all yesterday EA are checked in
- Double check for NO SHOW guest, ensure that No show report is update, follow up or charges are done.
- Double check Cancellation booking TODAY, and ensure that booking are canceled and if any cancellation fee applied should be charges right away and a confirmation of cancellation are send to the guest/ agent. Double check and ensure if booking already remove from hotel system ( inform to reservation regarding no show and cancellation booking )
- Double check that all booking CONFIRMED TODAY insert into the hotel system with correct name, correct period of stay, correct rates and benefit, correct room type and bed preferred are block and mentioned on booking remarks, estimated time of arrival and flight details are mentioned, payment method are clearly input on hotel system and mentioned on booking remarks.
- Ensure that all inquiries are followed up minimum 4 days after the first email or based on check in period and room availability.
- Create Daily, weekly and Monthly report
- Create guest history report Domestic and Foreigner
- Make sure rate code and segmentation were correct.
- Handling guest complain and solve the problem
- Check Registration Card from Front Desk Agent staff were completed
- Prepare VIP guest Benefits ( Letter, Fruits and Drink )
- Check Front Desk Agent clearance shift ( billing, payment, settlement, RC and House bank were completed with correct amount )
- Blocking rooms based on guest preference
- Follow up request coming from Front Office Manager
