Agus Suhendar
Resume Agus Suhendar ( Bagus )
Front Office Supervisor
FDA Supervisor
Duty Manager
37 years old
Driving License
Bandung (40613) Indonesia
Unemployed
Available
Fast Learner, Hard worker and Easy going
Front Office Supervisor ( Duty Manager Action )
Aston Anyer Beach Hotel
2015
to 2016
- Check and Follow Up hand over from previous shift ( Log Book )
- Check Morning Flash Report ( DRR, Competitor and Revinate )
- Double check all Expected arrival yesterday OR in house guest, ensures all yesterday EA are checked in
- Double check for NO SHOW guest, ensure that No show report is update, follow up or charges are done.
- Double check Cancellation booking TODAY, and ensure that booking are canceled and if any cancellation fee applied should be charges right away and a confirmation of cancellation are send to the guest/ agent. Double check and ensure if booking already remove from hotel system ( inform to reservation regarding no show and cancellation booking )
- Double check that all booking CONFIRMED TODAY insert into the hotel system with correct name, correct period of stay, correct rates and benefit, correct room type and bed preferred are block and mentioned on booking remarks, estimated time of arrival and flight details are mentioned, payment method are clearly input on hotel system and mentioned on booking remarks.
- Ensure that all inquiries are followed up minimum 4 days after the first email or based on check in period and room availability.
- Create Daily, weekly and Monthly report
- Create guest history report Domestic and Foreigner
- Make sure rate code and segmentation were correct.
- Handling guest complain and solve the problem
- Check Registration Card from Front Desk Agent staff were completed
- Prepare VIP guest Benefits ( Letter, Fruits and Drink )
- Check Front Desk Agent clearance shift ( billing, payment, settlement, RC and House bank were completed with correct amount )
- Blocking rooms based on guest preference
- Follow up request coming from Front Office Manager
Front Desk Agent ( FDA )
Aston Denpasar Hotel & Convention Center
August 2013
to January 2015
Denpasar, Bali
Indonesia
- Follow Up hand over from previous shift ( Log Book )
- Prepare Registration Card with Supporting data from Reservation (Correspondence) and make sure request from the guest were completed
- Handling Check in and Check out
- Blocking rooms based on guest preference
- Preparing guest invoice for today Check out
- Closing shift ( case sharing, billing and reporting )
Concordia Hotel Bp. Bumi Sangkuriang Bandung ( as Hotel / Room Divison Supervisor )
Concordia Hotel Bp. Bumi Sangkuriang Bandung
2005
to 2013
Bandung
Indonesia
- Leading Front Office and Housekeeping
- Supervising Staff during Check in and Check out
- Make sure room ready to use before guest check in time
- Handling guest complain
- Check all email from staff and management
- Maintenance room rate and availability on OTA's
- Double check Expected Arrival today and reservation list for the next day
- Prepare and Handling VIP guest ( VIP Benefits)
- Check Morning report
- Administration for FO and HK equipments
- Updating Member History and follow up Member Administration
On The Job Training Housekeeping Attendant
Grand Preanger Hotel Bandung
2004
to 2005
Student Project
Bandung
Indonesia
- Make Up Room
- Public Area Attendant
- Laundry Attendant
- Order Taker
On The job Training Room Boy
Permata Bidakara Bandung
2004
Student Project
Bandung
Indonesia
- Make Up room
- Public Area Attendant
- Order Taker
Room Division (Front Office and Housekeeping)
