I am seeking two things - an amazing work profile and stellar leaders, under whose mentorship, I may learn and excel in the responsibilities that entrusted to me and prove to be an asset.
Managed courier activation process which included legal, commercials, delivery area demarcations and delivery time negotiations
Led a team of 15+ member to ensure smooth operations of pickup and delivery from different courier partners
Responsible for resolution of all serviceability related issues w.r.t product deliveries
Monitored courier performance, optimized load distribution accordingly and penalized the courier partners upon breach of SLA
Simulated various rules of courier assignment across different logistics routes to analyse and resolve problems
ACHIEVEMENTS
Initiated automation of Courier Performance Reporting using Python to provide dashboards for different teams, saving 2 man-hours each day for each team
Initiated SDD,NDD,P2P and FAS special courier services for specific category and line-haul, got a good result in terms of S2D, Profit and NPS
Initiated open delivery for high value shipments, improved order count and customer loyalty And decreased fraud percentage 5 to 2%
Initiated lane-wise optimisation of courier performance
Added variables(cut-off time, linehaul-priority, category etc) in courier rule engine, to improve performance and execute sale event in the right manner
Reduced the Delay in Delivery (DID) customer tickets from 100% to 45%
Analysed reasons behind high return frauds and devised a strategy to save an expenditure of Rs. 10 Lakhs/month
Made daily and monthly load projection plan for each and every courier on the basis of their different factors like performance, S2D, capacity etc.
Improved Net Promoter Score from 51% to 66% by aligning customer team to solve issues on delivery time, behaviour of courier boy etc
