I am seeking two things - an amazing work profile and stellar leaders, under whose mentorship, I may learn and excel in the responsibilities that entrusted to me and prove to be an asset.
Managed courier activation process which included legal, commercials, delivery area demarcations and delivery time negotiations
Led a team of 15+ member to ensure smooth operations of pickup and delivery from different courier partners
Responsible for resolution of all serviceability related issues w.r.t product deliveries
Monitored courier performance, optimized load distribution accordingly and penalized the courier partners upon breach of SLA
Simulated various rules of courier assignment across different logistics routes to analyse and resolve problems
ACHIEVEMENTS
Initiated automation of Courier Performance Reporting using Python to provide dashboards for different teams, saving 2 man-hours each day for each team
Initiated SDD,NDD,P2P and FAS special courier services for specific category and line-haul, got a good result in terms of S2D, Profit and NPS
Initiated open delivery for high value shipments, improved order count and customer loyalty And decreased fraud percentage 5 to 2%
Initiated lane-wise optimisation of courier performance
Added variables(cut-off time, linehaul-priority, category etc) in courier rule engine, to improve performance and execute sale event in the right manner
Reduced the Delay in Delivery (DID) customer tickets from 100% to 45%
Analysed reasons behind high return frauds and devised a strategy to save an expenditure of Rs. 10 Lakhs/month
Made daily and monthly load projection plan for each and every courier on the basis of their different factors like performance, S2D, capacity etc.
Improved Net Promoter Score from 51% to 66% by aligning customer team to solve issues on delivery time, behaviour of courier boy etc
RESPONSIBILITIES > Led a team of 40+ members to build supply the fleet of auto-rickshaws across Delhi to deliver 2000+ rides everyday > Managed the entire supply operations processes including enrolments, recovery, audit, lead collections and driver referrals > Led the driver and customer escalations teams to resolve all the queries of drivers and riders related to payments, driver/rider behaviour, timely pickup etc.
ACHIEVEMENTS > Scaled up the auto-rickshaw fleet on platform from 50 to 800 > Delivered a 43% growth in terms of the number of rides from 1000 to 1430 by initiating the cluster activation in some area of Delhi
RESPONSIBILITIES > Conducted an efficiency audit of the pumps in the plants to chart out a pump replacement policy > Analysed the stress distribution of mentioned pumps and identified reasons behind mechanical seal failures, a recurring problem faced in the plant > Reduced the annual maintenance and energy costs of the pumps by 5% using ‘Life Cycle Cost’ analysis
