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Nikhil Agrawal

Nikhil Agrawal

Assistant Manager,Logistics

35 years old
Delhi India
Employed Available
I am seeking two things - an amazing work profile and stellar leaders, under whose mentorship, I may learn and excel in the responsibilities that entrusted to me and prove to be an asset.
Resume created on DoYouBuzz
  • RESPONSIBILITIES
    • Managed courier activation process which included legal, commercials, delivery area demarcations and delivery time negotiations
    • Led a team of 15+ member to ensure smooth operations of pickup and delivery from different courier partners
    • Responsible for resolution of all serviceability related issues w.r.t product deliveries
    • Monitored courier performance, optimized load distribution accordingly and penalized the courier partners upon breach of SLA
    • Simulated various rules of courier assignment across different logistics routes to analyse and resolve problems
  • ACHIEVEMENTS
    • Initiated automation of Courier Performance Reporting using Python to provide dashboards for different teams, saving 2 man-hours each day for each team
    • Initiated SDD,NDD,P2P and FAS special courier services for specific category and line-haul, got a good result in terms of S2D, Profit and NPS
    • Initiated open delivery for high value shipments, improved order count and customer loyalty And decreased fraud percentage 5 to 2%
    • Initiated lane-wise optimisation of courier performance
    • Added variables(cut-off time, linehaul-priority, category etc) in courier rule engine, to improve performance and execute sale event in the right manner
    • Reduced the Delay in Delivery (DID) customer tickets from 100% to 45%
    • Analysed reasons behind high return frauds and devised a strategy to save an expenditure of Rs. 10 Lakhs/month
    • Made daily and monthly load projection plan for each and every courier on the basis of their different factors like performance, S2D, capacity etc.
    • Improved Net Promoter Score from 51% to 66% by aligning customer team to solve issues on delivery time, behaviour of courier boy etc
  • RESPONSIBILITIES
    > Led a team of 40+ members to build supply the fleet of auto-rickshaws across Delhi to deliver 2000+ rides everyday
    > Managed the entire supply operations processes including enrolments, recovery, audit, lead collections and driver referrals
    > Led the driver and customer escalations teams to resolve all the queries of drivers and riders related to payments, driver/rider behaviour, timely pickup etc.
  • ACHIEVEMENTS
    > Scaled up the auto-rickshaw fleet on platform from 50 to 800
    > Delivered a 43% growth in terms of the number of rides from 1000 to 1430 by initiating the cluster activation in some area of Delhi
  • RESPONSIBILITIES
    > Conducted an efficiency audit of the pumps in the plants to chart out a pump replacement policy
    > Analysed the stress distribution of mentioned pumps and identified reasons behind mechanical seal failures, a recurring problem faced in the plant
    > Reduced the annual maintenance and energy costs of the pumps by 5% using ‘Life Cycle Cost’ analysis