I am seeking two things - an amazing work profile and stellar leaders, under whose mentorship, I may learn and excel in the responsibilities that entrusted to me and prove to be an asset.
Assistant Manager, Business Development, Logistics
Paytm E-Commerce Pvt. Ltd (Paytm)
Since February 2017
- RESPONSIBILITIES
- Managed courier activation process which included legal, commercials, delivery area demarcations and delivery time negotiations
- Led a team of 15+ member to ensure smooth operations of pickup and delivery from different courier partners
- Responsible for resolution of all serviceability related issues w.r.t product deliveries
- Monitored courier performance, optimized load distribution accordingly and penalized the courier partners upon breach of SLA
- Simulated various rules of courier assignment across different logistics routes to analyse and resolve problems
- Managed courier activation process which included legal, commercials, delivery area demarcations and delivery time negotiations
- ACHIEVEMENTS
- Initiated automation of Courier Performance Reporting using Python to provide dashboards for different teams, saving 2 man-hours each day for each team
- Initiated SDD,NDD,P2P and FAS special courier services for specific category and line-haul, got a good result in terms of S2D, Profit and NPS
- Initiated open delivery for high value shipments, improved order count and customer loyalty And decreased fraud percentage 5 to 2%
- Initiated lane-wise optimisation of courier performance
- Added variables(cut-off time, linehaul-priority, category etc) in courier rule engine, to improve performance and execute sale event in the right manner
- Reduced the Delay in Delivery (DID) customer tickets from 100% to 45%
- Analysed reasons behind high return frauds and devised a strategy to save an expenditure of Rs. 10 Lakhs/month
- Made daily and monthly load projection plan for each and every courier on the basis of their different factors like performance, S2D, capacity etc.
- Improved Net Promoter Score from 51% to 66% by aligning customer team to solve issues on delivery time, behaviour of courier boy etc
- Initiated automation of Courier Performance Reporting using Python to provide dashboards for different teams, saving 2 man-hours each day for each team
Assistant Manager, Delhi Region, Operations
Socomo Technologies Pvt. Ltd (Jugnoo)
August 2015
to February 2016
- RESPONSIBILITIES
> Led a team of 40+ members to build supply the fleet of auto-rickshaws across Delhi to deliver 2000+ rides everyday
> Managed the entire supply operations processes including enrolments, recovery, audit, lead collections and driver referrals
> Led the driver and customer escalations teams to resolve all the queries of drivers and riders related to payments, driver/rider behaviour, timely pickup etc. - ACHIEVEMENTS
> Scaled up the auto-rickshaw fleet on platform from 50 to 800
> Delivered a 43% growth in terms of the number of rides from 1000 to 1430 by initiating the cluster activation in some area of Delhi
Maintenance and Overview of Pumps
Tata Rallis India Private Limited, Ankleshwar
May 2011
to July 2011
- RESPONSIBILITIES
> Conducted an efficiency audit of the pumps in the plants to chart out a pump replacement policy
> Analysed the stress distribution of mentioned pumps and identified reasons behind mechanical seal failures, a recurring problem faced in the plant
> Reduced the annual maintenance and energy costs of the pumps by 5% using ‘Life Cycle Cost’ analysis
Infrastructure Manager, Radiance 2011
July’10 – April’11
> Radiance is the annual Mechanical Engineering Department festival of IIT Bombay
> Led a 2-tier team of 20 students to build the entire infrastructure, using a budget of INR 3 lakhs
> Managed the infrastructural needs of a nation-wide workshop program across 5 major cities
> Closed deals with 5 major restaurants to install their outlets to cater to more than 1,000 participants
> Ensured that hospitality arrangements made it a pleasant experience for 300 outstation students
> Conferred Department Organisational Colour for notable contribution to the festival
Coordinator Publicity Team, Mood Indigo 2009
August’09 – December’09
> Asia’s largest annual cultural festival of IIT Bombay
> Led a team of 20 organizers for publicising the festival across 100 colleges of Mumbai
> Managed the registrations of more than 60,000 attendees during the festival for 4 days
> IIT- JEE- 2008, AIR – 485
> Awarded the ‘B’ certificate in NCC by the Ministry of Defence, Govt. of INDIA
> Recipient of Department Organisational Colour; awarded to 16 out of 250 graduating Mechanical Engineering students
July’10 – April’11
> Radiance is the annual Mechanical Engineering Department festival of IIT Bombay
> Led a 2-tier team of 20 students to build the entire infrastructure, using a budget of INR 3 lakhs
> Managed the infrastructural needs of a nation-wide workshop program across 5 major cities
> Closed deals with 5 major restaurants to install their outlets to cater to more than 1,000 participants
> Ensured that hospitality arrangements made it a pleasant experience for 300 outstation students
> Conferred Department Organisational Colour for notable contribution to the festival
Coordinator Publicity Team, Mood Indigo 2009
August’09 – December’09
> Asia’s largest annual cultural festival of IIT Bombay
> Led a team of 20 organizers for publicising the festival across 100 colleges of Mumbai
> Managed the registrations of more than 60,000 attendees during the festival for 4 days
> IIT- JEE- 2008, AIR – 485
> Awarded the ‘B’ certificate in NCC by the Ministry of Defence, Govt. of INDIA
> Recipient of Department Organisational Colour; awarded to 16 out of 250 graduating Mechanical Engineering students
-
Team Management
Expert
-
Data Analytics
Good
-
Business Analysis
Good
-
Excel
Advanced
-
MYSQL
Advanced
-
Python
Good
