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Afzal R

Afzal R

Lead - Digital Services

43 years old
Chennai (600043) India
Employed Available
Contact me
Have 10 years of experience in digital conversion services (Book Conversion, Article Conversion, General Conversion, etc). I always have an inclination towards learning and exploring new things.

Responsible for Quality, Monitoring Project Performance, Ensuring Customer SLAs on TAT and Quality.

Dedicated, Committed, Fast Learner and Consistent on Quality
Resume created on DoYouBuzz
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Experiences
  • Own RFPs/RFIs/RFQs from start to delivery of the request.
  • Track and control workflow of responses for RFPs/RFIs/RFQs received from customers.
  • Analyse and understand new business requests from customers.
  • Prepare workflow documentation for new project request and share it with Head of On Boarding for finalising.
  • Prepare high quality response for RFPs/RFIs/RFQs from customers.
  • Discuss and finalise the project budget and costing.
  • Discuss with engineering team for automation feasibility for new project request.
  • Identify the team to take care of the new project request.
  • Prepare business requirements of an automation product or process.
  • Prepare Test cases for performing UAT testing on a product.
  • Discuss with Head of Production for planning the resources requirement for performing UAT testing.
  • Discuss with engineering team for defects and problems with respect to UAT testing.
  • Hand-over automation product or process to production team upon UAT completion.
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Resume created on DoYouBuzz