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Afzal R

Afzal R

Lead - Digital Services

42 years old
Chennai (600043) India
Employed Available
Contact me
Have 10 years of experience in digital conversion services (Book Conversion, Article Conversion, General Conversion, etc). I always have an inclination towards learning and exploring new things.

Responsible for Quality, Monitoring Project Performance, Ensuring Customer SLAs on TAT and Quality.

Dedicated, Committed, Fast Learner and Consistent on Quality
Resume created on DoYouBuzz
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Experiences
  • Own RFPs/RFIs/RFQs from start to delivery of the request.
  • Track and control workflow of responses for RFPs/RFIs/RFQs received from customers.
  • Analyse and understand new business requests from customers.
  • Prepare workflow documentation for new project request and share it with Head of On Boarding for finalising.
  • Prepare high quality response for RFPs/RFIs/RFQs from customers.
  • Discuss and finalise the project budget and costing.
  • Discuss with engineering team for automation feasibility for new project request.
  • Identify the team to take care of the new project request.
  • Prepare business requirements of an automation product or process.
  • Prepare Test cases for performing UAT testing on a product.
  • Discuss with Head of Production for planning the resources requirement for performing UAT testing.
  • Discuss with engineering team for defects and problems with respect to UAT testing.
  • Hand-over automation product or process to production team upon UAT completion.
  • Analyse the customer specifications/guidelines to understand new project.
  • Work with Project Manager to identify various approaches for quality and process improvements.
  • Prepare and share team leaders performance with Project Manager.
  • Manage multiple team leaders and Plan training programs to the team.
  • Responsible of all deliveries with a dedicated team of 35 members.
  • Discuss and finalise various methodologies with Project Manager to meet customer specified SLAs.
  • Perform production planning on daily basis with the available man resources.
  • Plan and provide training on new projects received time-on-time.
  • Prepare team utilisation and performance reports and share them with Project Manager on daily basis.
  • Authenticate and Validate extracted information.
  • Prepare Quality percentage report and alert the team for the maintenance of the quality.
  • Perform full quality check based on the Library of Congress Guidelines on the MARC-21 records created by the team.
  • Conduct Quality Review Meeting with the team to highlight the quality percentage and customer SLA on quality.
  • Escalate quality level on weekly-basis achieved by the team to Team Lead.
  • Search with lively keywords to identify the client required information through authenticated online portals.
  • Extract information through authenticated online portals.
  • Create MARC-21 records in conformance with Library of Congress Guidelines.

Website Administrator

Elanstores India Private Limited
2006 to 2007
  • Extract products information from Seller's e-commerce portal.
  • Verify the percentage of the consumer online response.
  • Load and maintain products information along with the metadata to our e-commerce portal.
  • Analyse and prepare client coordination report.
  • Create and update suppliers records.
  • Prepare documentation for US suppliers using the report and/or records.
  • Work with Head of Business Development to identify new opportunities in e-commerce.
  • Contact top US online shoppers through email.
  • Provide information to the caller based on their request.
  • Collect information to be updated in database.
  • Get business owners appointment for business development.
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Resume created on DoYouBuzz