I'm personable and reliable also I'm a harder worker and not afraid of being multitask. I'm stressless, calm and I maintain professionals manners in any circumstances. I practice Ashtanga yoga, climbing and hiking. I'm not afraid of learning new things, rather I'm looking for it in my everyday life!
Using high writing skills in order to help and lead customer(s) to the best solution(s)
Using internal tools troubleshooting/investigate issue encountered by customers (Apple developed tools)
Provide the extra mile for customers concerning questions related to IOS / Mac OSX software questions. Detection of the root cause of an issue/proceed to isolation tests aiming to refer the customer to the right Apple service
Respect of rules and procedures created by Apple (Business conduct policies)
