Experience — Adile El haddik

Resume created on DoYouBuzz

Experiences

Provide support to French AppleCare customers
Answer customer's inquiries about iOS devices
iOS troubleshooter expert
Using high writing skills in order to help and lead customer(s) to the best solution(s)
Using internal tools troubleshooting/investigate issue encountered by customers (Apple developed tools)
Provide the extra mile for customers concerning questions related to IOS / Mac OSX software questions. Detection of the root cause of an issue/proceed to isolation tests aiming to refer the customer to the right Apple service
Respect of rules and procedures created by Apple (Business conduct policies)

Administrative assistant position + driver and fitter position
answered an average of 40 calls a day
Supported Darty’s customers in order to ensure the best experience with product/services
giving training sessions to explain how to use furnitures and goods
Maintained a minimum of 98% of Customer’s satisfaction (Csat) every month
Delivered and installed home furnitures (washing machines, dryers, fridges, ovens..)

Assistant Manager position+ driver, fitter and trainer position
Management of the stocks, made estimates for specific carrying as laboratory analyzers, professional kitchen washing machines (over 18 meters assembled)
Answered an average of 50 calls per day + emails
Built clients relationship, follow-up files, tours organisation,
Solved unresolved customer issues
Followed continuous trainings for each clients, followed trainings and trained coworkers on updated process
Used internal tools (Toltec) + Excel, Word
Installed high value sensitives materials (printers, safes, vending machines,...)
Delivered and installed safes in banks and malls for NCR, Diebold and Hartman
Delivered and installed of vending machines in trains station, malls and compagnies for Selecta, Mars Drinks and Pelican Rouge
Delivered and installed and connected printers for companies like Ricoh, Toshiba, Canon, Rex Rotary, Lexmark + connexion of printers to companies network
Delivered and installed televisions in hotels and hospitals for Quadriga
Delivered and installed pharmaceutical analysis machines and hospitals furnitures for Hill Rom

Student job including delivery position and Assistant Manager position. Organisations of the planning , tours and stocks
greeting customers

Adile El haddik