Your browser is outdated!

To ensure you have the best experience and security possible, update your browser. Update now

×

Adile El haddik

Advisor Position

Adile El haddik
38 years old
BLOIS (41000) France
Professional Status
Employed
Available
About Me
I'm personable and reliable also I'm a harder worker and not afraid of being multitask. I'm stressless, calm and I maintain professionals manners in any circumstances. I practice Ashtanga yoga, climbing and hiking. I'm not afraid of learning new things, rather I'm looking for it in my everyday life!
Resume created on DoYouBuzz
  • Provide support to French AppleCare customers
  • Answer customer's inquiries about iOS devices
  • iOS troubleshooter expert
  • Using high writing skills in order to help and lead customer(s) to the best solution(s)
  • Using internal tools troubleshooting/investigate issue encountered by customers (Apple developed tools)
  • Provide the extra mile for customers concerning questions related to IOS / Mac OSX software questions. Detection of the root cause of an issue/proceed to isolation tests aiming to refer the customer to the right Apple service
  • Respect of rules and procedures created by Apple (Business conduct policies)

Administrative Assistant

RAITERI TRANSPORT
October 2017 to January 2018
Temporary Work
TOURS
France
  • Administrative assistant position + driver and fitter position
  • answered an average of 40 calls a day
  • Supported Darty’s customers in order to ensure the best experience with product/services
  • giving training sessions to explain how to use furnitures and goods
  • Maintained a minimum of 98% of Customer’s satisfaction (Csat) every month
  • Delivered and installed home furnitures (washing machines, dryers, fridges, ovens..)
  • Assistant Manager position+ driver, fitter and trainer position
  • Management of the stocks, made estimates for specific carrying as laboratory analyzers, professional kitchen washing machines (over 18 meters assembled)
  • Answered an average of 50 calls per day + emails
  • Built clients relationship, follow-up files, tours organisation,
  • Solved unresolved customer issues
  • Followed continuous trainings for each clients, followed trainings and trained coworkers on updated process
  • Used internal tools (Toltec) + Excel, Word
  • Installed high value sensitives materials (printers, safes, vending machines,...)
  • Delivered and installed safes in banks and malls for NCR, Diebold and Hartman
  • Delivered and installed of vending machines in trains station, malls and compagnies for Selecta, Mars Drinks and Pelican Rouge
  • Delivered and installed and connected printers for companies like Ricoh, Toshiba, Canon, Rex Rotary, Lexmark + connexion of printers to companies network
  • Delivered and installed televisions in hotels and hospitals for Quadriga
  • Delivered and installed pharmaceutical analysis machines and hospitals furnitures for Hill Rom
  • Student job including delivery position and Assistant Manager position. Organisations of the planning , tours and stocks
  • greeting customers

TOIEC EXAM

Wall Street ENGLISH

September 2017 to April 2018
score 825

BACHELOR

UFR OF TOURS

October 2009 to June 2010
Mathematics, IT and Physics

BTEC Industrial Maintenance

LYCEE AUGUSTIN THIERRY

September 2007 to July 2009
BTEC Higher National Diploma of Industrial Maintenance

BTEC Line Operator

LYCEE BEAUREGARD CHATEAURENAULT

September 2005 to July 2007
BTEC National Diploma in Vocational school
Line operator

BTEC electrical

LYCEE AMPERE

September 2003 to July 2005
BTEC First Diploma in Vocational school
  • French: native
    Advanced
  • English
    Good
  • Arabic
    Intermediate

IT

  • Power Point, Word, Excel
    Good
  • Pages, numbers, keynote
    Good
  • Good computer skills on both PCs and Macs
    Good
  • Good command of smartphone devices (both iOS and Android devices)
    Advanced
  • good skills on tinkering
    renovated owned apartment between July 2014 and March 2016.
    Advanced
  • Electricity
    Studied electricity at school and spent whole my holidays helping my uncle in his company
    Advanced
  • Sanitary Plumbing
    Good
  • Drywall
    Good