Expériences — Adélie Cuvillier

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Experiences

Managing various events and group bookings from A to Z including: proposals, site inspection, contracting, invoicing and guest satisfaction follow up.
Coordinating and communicating with all departments involved as well ad third parties providers
Basic AV installation
5 events rooms, 240sqm, 350 delegates, 90 bedrooms and suites, privatization of all outlets possible

Company website

https://www.palace.ch/en/

Reactive banquet and group sales
Preparing and communicating on function sheets and residential bookings. Attending pre and post meetings.
Coordinating residential, corporate, social events, conventions, trade show and weddings
Building relationship with clients to repeat business, conducting sites, invoicing and follow up
16 rooms, 3,000m2 dedicated Conference center, max 600 delegates, 397 bedrooms and suites, a private beach and pool
Handling projects from 500€ to 250K€, 10 to 600 guests

Company website

Reactive events and groups sales
Handling events and rooms enquiries via phone, email, RFPs by sending proposals and contracts
Booking and organising meetings, conferences, residential, corporate and private parties
Preparing and communicating function sheets. Attending pre and post meetings
Invoicing, follow up and building relationship with clients
Conducting Site visits
7 rooms; 1000sqm, max 320 delegates, 153 bedrooms and suites

Company website

Support all elements of Sales and Marketing administration
Convert sales leads, Organize site visits, Famtrips, RFPs, proposals and contracts
Market research and reporting for the sales, events and marketing team
On and Offline Marketing for rooms and F&B, Coordinate marketing campaign, content creation and Social media planning (Alain Ducasse Rivea restaurant instagram, Bulgari Hotel London Facebook, Weibo, G+)
Reactive Group sales (upselling, building blocks and stay arrangements)
Restructuring and content creation of Bulgari online gift voucher page
Organization of Video/Photoshoots and internal PR events
In charge of Requisitions, Rotas, Invoices
Diary management and organisation of internal and external meetings

Company website

St Régis Bora Bora Resort

August 2012 to January 2017

Full-time

French Polynesia

Manage the concierge team daily operations, in charge of 5 concierges
Generate Sales Revenue, upselling and promoting activities&F&B offers
Events organization: traditional weddings, private diners, BEOs, Groups itineraries, negotiated group rates
On and Offline Event marketing
Develop activities portfolio by creating service agreements and expanding a quality offer
Billing and invoicing
Anticipate and Coordinate all guests requests effectively and in a timely manner
Guests complain management
Recruiting and training Concierges & intern with Elaboration of procedures
Developped Leadership and people management skills, negotiation and organizational skills
1 month F&B trainee /5 months concierge trainee/18 months concierge

Company website

Detailed Description

Website Optimization and Data analysis with Google Analytics, Google Adwords and Sistrix
Writing/Editing and translation of website content, including brand's descriptions, help page restructuration and
content improvement
Social media Management and Blog editing for SEO
Press Release for SEO indexation and Link Building
Creation of landing pages with thematic selection of products
Became tech savvy, developped web curiosity and social media marketing skills

Developped writing and time management skills, critical thinking, interviewing and research skills (music&cinema
columns)

Adélie Cuvillier