Hard working Information System graduate with proven leadership and organizational skills.
I have high motivation to perform assigned task responsible, ready to accept new challenge and lessons and able to adapt to the work environment and communicated well.
I have high motivation to perform assigned task responsible, ready to accept new challenge and lessons and able to adapt to the work environment and communicated well.
Product Management
Pasifik Satelit Nusantara
Since March 2016
Jakarta
Indonesia
- Determines customers' needs and desires by specifying the research needed to obtain market information.
- Assesses market competition by comparing the company's product to competitors' products.
- Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
Quality Assurance Product Performance
Pasifik Satelit Nusantara
January 2014
to February 2016
Cikarang
Indonesia
- Take measurements, scoring and analysis on the performance and quality of customer service.
- Measuring the quality of service using the Operation Inbound Call Quality Monitoring ( CQM )
- Development Agent by doing Briefing, Coaching and Counseling
- Create a report and analysis of the measurement results
Fault Handling Network Operation Center
Pasifik Satelit Nusantara
September 2013
to December 2013
Cikarang
Indonesia
- Monitoring customers network to avoid degraded service
- Analyse and reporting problems
- Perform troubleshooting and communicate it with the site technician or PIC.
Contact Center
Pasifik Satelit Nusantara
August 2012
to August 2013
Cikarang
Indonesia
- Providing optimal service to customers
- Responding to customer requests and complaints received either by telephone or emailusing time effectively
- Coordinating all services provided by Agent Contact Center Operation in receiving complaints and information from the customer
- Development Agent by sharing knowledge to the agent to equalize the ability and knowledge of the products and jobs
Bachelor Degree with GPA 3.35
- Analytical Thinking
- Team work
- Initiative
- Computer & Filling Skill
- Service Orientation
- Concern for detail & accuracy
- Developing People
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English
Good
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Bahasa
Expert
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Database
Intermediate
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Adobe Photoshop
Good
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Corel Draw
Good
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Microsoft Office
Expert
