Delivered customer support expertise in a complex information infrastructure environment and received “Cause for Applause Award” for 100% customer satisfaction
Collaborated with coaches to create technical materials and conduct two workshops for new employees; materials were used as guidance for more than a year
Held conference meetings with customers, vertical technical teams, and managers, to provide integrated analysis & solution and maintain 99% data availability standard
Company Description
Dell EMC (formerly EMC Corporation until 2016) is an American multinational corporation headquartered in Hopkinton, Massachusetts, United States. Dell EMC sells data storage, information security, virtualization, analytics, cloud computing and other products and services that enable organizations to store, manage, protect, and analyze data.
