Teamed up with data analytics team to utilise automated-trucks’ data and designed 6 digital services to reduce customer’s operational costs by ~25%
Supported project team by conducting market research, outlining selection criteria, and organising meetings to choose best-fit suppliers for automated driving project
Delivered customer support expertise in a complex information infrastructure environment and received “Cause for Applause Award” for 100% customer satisfaction
Collaborated with coaches to create technical materials and conduct two workshops for new employees; materials were used as guidance for more than a year
Held conference meetings with customers, vertical technical teams, and managers, to provide integrated analysis & solution and maintain 99% data availability standard
Utilised professional skills to make impact in local community (joined NEBNY NGO, diagnosing root causes of poverty and assisting parents in finding new jobs, 2015)