Provide support to development team including analysis and troubleshooting, creating test environments, designing and optimizing call flows
Ensure adequacy and/ or software, hardware, disk space, licenses, etc. for telecommunication systems and document as needed
Monitoring and troubleshooting systems and network applications (Coordination with Turkey Team)
Define extended projects, network modification
Establish and monitor security procedures (Access rights, Passwords ...)
Functions: • Responsible for networking, design, installation and maintenance services. • Supporting users and network administrators over the phone and by email. • Maintain the company’s network infrastructure. • Networking and providing support for Windows, Macintosh and Linux issues. • Configuration and testing of any new hardware and software. • Travelling to client sites to help with installs, deployment, and troubleshooting. • Management of the daily data backup and retrieval scheme. • Installing and operating Windows desktop and server operating systems. • TCP/IP networking and hardware maintenance and repair. • Assistance with training of staff and compiling procedural documentation. • Assisting the network manager with support requests. • Ensure computer hardware is safe & complies with health and safety legislation. • Applying patches in accordance with company procedures.
