• Managing Hardware and Software Contract. • Participates in the negotiations for service and maintenance agreements for installed systems. • Review working IT practices to maximize performance and productivity. • Prepare and manage related IT operational budget. • Maintain and support point of sale and back office systems. • Training staff with IT related equipment. • Configure and maintain computers,Diebold Nixdorf POS, handheld terminals and networking equipments in more than 150 stores. • Managing the internal IT network, consisting of CISCO routers, switches. • Monitoring and administrating network servers, user accounts and system roles access. • Managing suppliers contracts and monitor subcontractor activities. • Reporting to the Managing Director and to Financial Director. • Troubleshooting Computers and User problems. • Schedules and performs regular data and systems back-up. • Responds courteously and efficiently to queries and problems from system users.
