Seeking a challenging position in a multi-national organization where my educational background and personal skills can be applied and further developed.
• Managing, directing and controlling The Team members to ensure they meet up with targets and doing their duties according to laid down instructions and guidelines. • Making sure they speak right when it comes to " pronunciation, Intonation, accent, and clarity" • Training the team members and reviewing their performances from time to time. • Running Daily Performance of the Agents (KPIS) • Monitoring Calls for Agents to ensure that quality standards are strictly adhered to. • Submit regular reports to management and seek new ideas and strategies to improve performance at the center. • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times. • Meeting with every agent ( 1 on 1 Meeting ) Every month to review their performance. • Watching the Pulse to ensure that every agent is ready to take calls once they finished the call.
