Seeking a challenging position in a multi-national organization where my educational background and personal skills can be applied and further developed.
Operations manager
Smart station group
Since March 2018
- • preparing reports of achievements and performance for the whole team.
• Develop a productive, portable and achievement-oriented working environment for employees.
• Address operational issues and concerns in a timely fashion.
• Supervise the operations team to ensure operational excellence and excellent customer services.
• Educate the operations team on best practices, company policies, and service excellence standards.
• Develop and maintain operational guidelines for staff.
• Oversee operational cost, risk and audit activities.
• Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.
• Determine staffing requirements, work assignment and schedules for new projects.
• Perform routine maintenance and repair works for equipment.
• Evaluate inspection reports and service tickets and prepare repair invoices.
• Coordinate with General Manager in different operational issues and promotional activities. • Evaluate current operational strategies and recommend improvements.
• Generate operational reports for management as needed.
• communicate with internal colleagues to understand the needs of departments and the organization as a whole.
• work with external stakeholders to understand and investigate feedback into the service/function/product provided;
• use data modeling practices to analyze your findings and create suggestions for strategic and operational improvements and changes.
Operations manager assistant
My fair Academy
March 2017
to January 2018
- • Supports team manager and performs management duties when the manager is absent or out of office.
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
• Assists management with hiring processes and new team member training.
• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance.
• Develops strategies to promote team member adherence to company regulations and performance goals.
• Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
SME *subject matter expert*
Careem
October 2016
to February 2017
- • Provide a weekly status report of activities completed and planning for the following week to the direct Manager.
• Determine and report on how technology and process improvements can address identified issues.
• Provided accurate and appropriate information to members and providers in response to inquiries.
• Assist members with material requests and accounts updates.
• Assist members to meet and exceed quality and attendance goals.
Senior customer care representative
Expedia
August 2015
to September 2016
- • Provide the best service to customers to achieve the highest level of customers' satisfaction.
• Managing customer's accounts in terms of invoices, suspension of lines and any other related issues.
• Dealing with unsatisfied customers & providing them with satisfactory solutions.
• Communicate and coordinate with other customer service departments to answer all relevant customers' inquiries.
• Following-up on customer complaints and requests to assure implementation.
• Escalate problems & provides relevant feedback to the right channels.
• applying the company's vision and values with making a good public image for the company.
Customer service representative
Du Emirates
January 2016
to July 2016
- • Handling customer inquiries.
• Making outbound calls to the whitelisted customers informing them with special offers, promotions..etc.
Telesales team leader
NuEra International
March 2014
to October 2015
- • Managing, directing and controlling The Team members to ensure they meet up with targets and doing their duties according to laid down instructions and guidelines.
• Making sure they speak right when it comes to " pronunciation, Intonation, accent, and clarity"
• Training the team members and reviewing their performances from time to time.
• Running Daily Performance of the Agents (KPIS)
• Monitoring Calls for Agents to ensure that quality standards are strictly adhered to.
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
• Meeting with every agent ( 1 on 1 Meeting ) Every month to review their performance.
• Watching the Pulse to ensure that every agent is ready to take calls once they finished the call.
Telesales agent
United global
January 2013
to January 2014
- • Working on daily leads sheets to pitch new customers by making outbound calls.
• Generating my own leads that I need to work on so that I can achieve my target.
Fund Raising delegate
the british House of commons Cairo
February 2012
to October 2012
- • Our duty was to maximize the revenue of the student activity by pitching sponsors and investors so we can provide free services to the students at the uni campus.
-
Have successfully completed 30 hours training course in: Rehabilitation of ICDL
Advanced
-
Perfect in written and spoken: English
Advanced
-
Deutsch
still learning - in progressNotions
-
Enhanced presentation and communications skills
Expert
-
Presentation Skills
Expert
- Received training and educational program in the Human resources Field at Cairo University.
- Have successfully completed the FFA course which has Financial accounting, construction accounting, and taxation at the european university.
- performed
