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Ahmed
Gabr
Senior Supervisor, Etisalat Enterprise Support
44 years old
Driving License
Cairo Egypt
Employed
Available
Contact me
I'm an Enterprise Customer Care senior supervisor with over 15 years of experience. My core competency lies in handling any Request-Complaint for our top enterprise Customers in the network, hosting, Proactive Monitoring & B2B Clouding fields.
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Experiences
Junior Technical support
Nile Online
March 2006 to December 2007
Monitor all managed NOL nodes operations for any problems.
Receive any complaints from customers by phone or mail.
Troubleshooting the problem & solve it if it is within my authority.
Escalate the problem to the department in charge If not in my authority.
Providing smooth communications within company for customer technical requests as well as providing internal and external technical reporting.
