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Ahmed
Gabr
Senior Supervisor, Etisalat Enterprise Support
44 years old
Driving License
Cairo Egypt
Employed
Available
Contact me
I'm an Enterprise Customer Care senior supervisor with over 15 years of experience. My core competency lies in handling any Request-Complaint for our top enterprise Customers in the network, hosting, Proactive Monitoring & B2B Clouding fields.
Resume created on DoYouBuzz
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Experiences
Senior Technical support in the Customer Service Department
Nile Online
January 2008 to March 2010
Monitor all managed NOL nodes operations for any problems.
Receive any complaints from customers by phone or mail.
Troubleshooting the problem & solve it if it is within my authority.
Escalate the problem to the department in charge If not in my authority.
Providing smooth communications within company for customer technical requests as well as providing internal and external technical reporting.
Main Contact with VIP Customers.
Leading junior team mates
Annual reports.
