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Ahmed
Gabr
Senior Supervisor, Etisalat Enterprise Support
44 years old
Driving License
Cairo Egypt
Employed
Available
Contact me
I'm an Enterprise Customer Care senior supervisor with over 15 years of experience. My core competency lies in handling any Request-Complaint for our top enterprise Customers in the network, hosting, Proactive Monitoring & B2B Clouding fields.
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Experiences
Internet and IVPN Team leader in the Technical support.
Etisalat
April 2010 to September 2012
Managing 1st line enterprise IVPN (International VPN )technical support
Managing 1st line enterprise internet technical support
Monitor all managed NOL nodes operations for any problems.
Receive any complaints from customers by phone or mail.
Troubleshooting the problem & solve it if it is within my authority.
Escalate the problem to the department in charge If not in my authority.
Providing smooth communications within company for customer technical requests
Providing internal and external technical reporting.
Main Contact with VIP Customers.
Leading junior team mates
Annual reports.
