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Ahmed Gabr

Ahmed Gabr

Senior Supervisor, Etisalat Enterprise Support

44 years old
Driving License
Cairo Egypt
Employed Available
I'm an Enterprise Customer Care senior supervisor with over 15 years of experience. My core competency lies in handling any Request-Complaint for our top enterprise Customers in the network, hosting, Proactive Monitoring & B2B Clouding fields.
Resume created on DoYouBuzz
  • • Managing 1st line enterprise sales support
    • Enterprise change management customer interface
    • Managing Enterprise monitoring team
    • Providing the customer service representatives with the tools that enables them to maintain and improve the service level provided to customers.
    • Handling rough customer complaints, taking the proper action and providing feedback.
    • Preparing the monthly call center shifts and organizing the daily breaks.
    • Preparing daily and monthly reports about the Call Center's performance and analyzing them on regularly basis.
    • Ensuring that proper disclosure requirements have been followed when providing data to customers.
    • Performing continuous training and coaching.
    • Holding monthly meeting with supervisors to illustrate their strengths and weaknesses to be able to continuously improve their performance.